1. Do I need a bank account to register for or to use CourtPay?

a) If you are the Payor, you can access the CourtPay service without a bank account. If the Court has ordered you (the Payor) to make maintenance payments into Court and you DO NOT have a bank account, you can transact in cash by purchasing a CourtPay Top-up Voucher at any agent authorized to sell CourtPay Top-ups to transfer the funds to the recipient. A transaction fee will apply.

b) If you are the recipient (Payee) and DO NOT have a bank account, you will have to apply for a PayCard at the time of registration which, when issued, will allow you to receive the funds at any ABM or point of sale machine. The first issue of the card is free and it is valid for five (5) years.

2. What happens if a person is unable to sign their name at registration?
The appropriate attestation methods will be applied for that purpose.

3. What documents must persons have to register for a new account?
Persons must present one (1) form of valid picture IDs (National Identification Card or Passport only) and their bank account information if they wish to pay or receive funds through their personal bank account.

4. What if I do not have a form of picture ID?
You will be required to swear by Statutory Declaration that you are the person named in the court order.

5. At what point does registration take place?
Registration takes place immediately after the court hearing, unless the court orders otherwise.

6. Are any costs applied to the registration process?
There is no cost to register for CourtPay.

7. Do I need to fill out any forms?
Yes, the Court staff will provide guidance and assist with completing the required forms.

8. Can I register at home?
No, registering for CourtPay must take place at the Court at which the order was made.

Please note that a photo will be taken of both the payor and the payee as part of the registration process.

1. Do I need a password for my CourtPay account?
Yes. A default password will be issued when you register for the service. However, we strongly recommend that you change your password immediately.

2. How often do I need to change my password?
There is no expiry period on your password. You can change your CourtPay password as often as you see fit.

3. What do I do if I forget my CourtPay password?
If you forget your password, please contact the CourtPay Help Desk for assistance.

4. How do I know that my banking information will remain confidential and safe?
Your personal information including your username, password and other sensitive information is transmitted over a secure channel via Secure File Transfer Protocol (SFTP) technology and encrypted into our database on a secure server.

1. Can I still pay my maintenance fees at the counter?
You must comply with the Court’s order. Once the Court orders that monies be paid and received using the CourtPay system, these instructions must be complied with.

2. What are the payment options?
The payment options available to you are:

• Cash Top-up at any authorised agent
• Credit Card payment online
• Credit Card payment at any CourtPay enabled kiosk at court houses nationwide
• Direct debit from your bank account. A form authorizing this deduction must be completed at the Court when registering.

3. Can I switch to a different method of payment after registration?
If the method of payment is not specified in the court order you can pay using any method.

4. What are the different fees applicable to the Payor?
A transaction fee is applied to each transaction the Payor undertakes. A list of transaction fees and costs can be obtained at the court office or the Judiciary’s website.

5. What are the different fees applicable to the payee?
There are no transaction fees applicable to the payee unless the Court orders otherwise.

6. If I deposit a lumpsum towards different scheduled payment periods, will I be required to pay more than one transaction fee?
The transaction fee is applied per transaction. Therefore, if you make one (1) lumpsum payment then one (1) transaction fee is paid.

1. Can I arrange to debit any type of account?
The deduction for CourtPay can be made from any chequing or savings account held at any commercial bank in Trinidad and Tobago. Please note that this does not include Credit Unions, Unit Trust or any account that is not held at a commercial bank.

2. When will the deduction to my account be made?
The deduction will be made on the date specified by the payor on the application form. This information must be provided at the time of registration.

3. What if the date of deduction falls on a weekend?
If the date of deduction falls on a weekend or public holiday, the deduction will automatically shift to the next business day.

4. What if my account does not have sufficient funds to cover the deduction on the date of deduction?
The deduction will not be processed and the payment will be reflected as outstanding on the CourtPay system. You can, however, use another one of the payment options available to make your payment. We encourage you to always ensure that funds are available on the date of deduction.

5. Are there any limits to the amount of money I (the payor) can transfer?
Your normal banking criteria will apply. You may contact your bank for details.

6. Will I be notified once a deduction is made?
You should contact your bank or utilise your bank’s online banking facilities if available, to ensure the deduction was made.

7. What happens to the deduction when the term of my payments has expired?
The deductions will automatically cease on the expiry date noted on the form that authorizes the electronic debit to your account.

8. How soon will the receiver get the payment?
If the payment is received in the Judiciary’s account by 11:00am on a regular business day, the funds will be credited to the receiver’s account by the end of business on the next day. If the bank receives the payment after 11:00am on a regular business day, the funds will be credited to the receiver on the second business day. If the bank receives the payment on a weekend or a public holiday, the funds will be credited to the receiver’s account on the next business day.

1. Can I arrange to credit any type of account?
The credit can be made only to a chequing or savings account held at any commercial bank in Trinidad and Tobago. This does not include Credit Unions, Unit Trust Corporation or any account that is not at a commercial bank.

2. When will the credit to my bank account be made?
The credit will be made once funds are received on your behalf.

3. What if my date of credit falls on a weekend or a public holiday?
If the date of credit falls on a weekend or public holiday, the transaction processing will automatically shift to the next business day as long as funds have been deposited to your account.

4. How much does it cost to use the electronic credit to your account option?
There is no cost to the receiver (payee) unless the Court orders otherwise.

5. What if my account is closed during the term?
We encourage you to always ensure that your account remains active. Should the account be closed, however, you will be required to visit the Court to update your CourtPay account information and complete a new authorization form with your new account information.

6. How can I verify if a payment was made to my account?
You can verify if payments were made to your account by logging on to your CourtPay account and viewing your transaction history.

1. What is a Republic Bank Visa Enabled Payout Card?
The Republic Pay Visa Enabled Payout Card is a reloadable Electron Visa Stored Value Card issued by the Bank. Only payments ordered by the Court to be paid into Court can be made to the Payout Card and only those court ordered funds can be accessed from the Payout Card.

2. What do I need to obtain a Payout Card?
Where the recipient does not have a personal bank account and the Court orders maintenance payments using the Payout Card option, you simply need to apply for the card at the court location where you are being registered. You will be required to provide one (1) form of valid ID (National Identification Card or Passport). If you do not have the required ID, you will be required to swear and sign a Statutory Declaration verifying your identity. The information you give on the Statutory Declaration Form must be true.

3. What are the terms and conditions for using the Payout Card?
You will receive official terms and conditions which you will be required to sign when applying for the card.

4. Where can I use the Payout Card?
You can use the Payout Card to withdraw cash at all ABMs and make purchases at Point of Sale merchants in Trinidad and Tobago.

5. How can I find out the balance on my card?
Balance enquiries are available via any Republic Bank Limited ABM.

6. Can the Payout Card be skimmed?
You must take all precautions to safeguard your payout card and its use as you would any other bank card.

7. Does the Payout Card expire?
Yes, each card expires within five (5) years. You will be sent a notification close to the date of expiry, advising you to visit the court location to begin the process of obtaining a new card. It is important that you do this.

8. How much does the Payout Card cost?
The first issue of the card is FREE. Replacement cards for lost, stolen or expired cards cost TT$20.00.

9. Are there any fees for the use of the Payout Card?
Regular bank fees apply if the card if used outside of the Republic Bank network. .

10. Is there a limit to the withdrawal amount for the Payout Card?
Yes. Normal ABM cash withdrawal limits apply for funds to be dispensed at any one time or within one (1) day.

11. What if my card is lost or stolen?
You must immediately contact the Republic Bank Limited Call Centre at 1-868-627-3348 or the nearest branch of Republic Bank Limited to advise that the card has been lost or stolen. Thereafter, you must inform the Court at which the card was issued and begin the application process for receiving a replacement card.

12. Is a police report needed if my card is stolen?
To obtain your replacement card, a police report must be submitted to the Court along with the application for a new card. You must walk with a valid form of national identification (National Identification Card or Passport) when visiting the Court for your replacement.

13. How soon will I obtain my replacement card?
Your replacement card will be available for your collection at the identified location within seven (7) business days of applying for it.

14. When will the credit to my card be made?
If the bank receives the payment by 11:00am on a regular business day, the funds will be credited to your card on the same day. If the bank receives the payment after 11:00am on a regular business day, the funds will be credited to your card on the following business day. If the bank receives the payment on a weekend or a public holiday, the funds will be credited to your account on the next business day.

15. For unbanked customers, how is the Payout Card activated? Is it assigned on-site at registration, at a later date at the court location or will the customer be directed to visit a bank for card activation?
The application for the Payout Card is made at the time of registration. The application is sent to the bank who issues the card and it will be available for collection seven (7) working days after registration at the court location where the application was made. The card is activated automatically after funds are loaded unto it.